TERMS of

SERVICE

These Terms apply to all contractual relationships between Elizabeth Broom, trading as Eurolinguist Translation Solutions ("Provider") and her Clients, and constitute the whole agreement between the parties, except where agreed otherwise in writing. All other terms and conditions express or implied by statute or otherwise are excluded to the fullest extent permitted by law. New Zealand law shall apply to the contract, and the parties submit to the jurisdiction of the New Zealand Courts. If any provision of these Terms is invalid or unenforceable in whole or in part, the validity and enforceability of the other provisions of these Terms and the remainder of the provision in question shall not be affected.


1. SERVICES
a) Definition: 
The Services offered to Clients are those of translation or interpreting from the specified source language into the specified target language or the revision or editing of a specified translation or text written in English. Services may also include consultation of a linguistic nature.
b) Purpose:
Any translated or revised work is for the exclusive use of the Client in its ordinary course of business and will not be published or otherwise distributed for profit, without the prior written consent of the Provider. Furthermore, it is understood that any translated or revised work will not form the substance of any legal agreement without prior review by an appropriate legal advisor.


2. DOCUMENT OWNERSHIP AND CONFIDENTIALITY
a) Right to use documentation 
The Client warrants that any original documentation and its use by the Provider as requested by the Client shall be lawful and will not infringe the copyright or other rights of any third party, and the Client shall indemnify the Provider against any loss, damages, cost, expenses or other claims arising from any such infringement or illegality.
b) Confidentiality
Any original documentation or information provided by the Client is confidential, and any translated or revised work and any information gained in the course of an interpreting assignment shall be kept confidential by the Provider. Notwithstanding, the foregoing shall not apply to any documentation or other information that is or becomes public knowledge through no breach of this provision by the Provider.


3. DISPUTES
Any dispute as to the accuracy of any translation or revision or the quality of any service provided under these Terms must be advised, in writing, within twenty working days of delivery.


4. LIABILITY
a) To the extent permitted by law, liability is limited to the return of any amount paid and/or waiver of any amount payable for the translation, revision or other service, and no responsibility or liability is accepted for any consequential losses.
b) To the extent permitted by law, all implied warranties are excluded. 
c) The Provider shall have no liability to the Client for any loss, damage, cost, expense, or other claim arising from any original documentation or instruction supplied by the Client being incomplete, inaccurate, incorrect, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival.
d) The Provider shall have no responsibility whatsoever for any change made to a translation or revision by any person other than the Provider.
e) The Provider shall have no liability to the Client for delays due to any cause beyond the Provider's reasonable control.

5. PAYMENT TERMS
a) All invoices will be rendered in, and payable in New Zealand dollars unless agreed otherwise with the Client. Prices are quoted exclusive of GST, unless stated otherwise, and GST at the appropriate rate will be added to all quoted prices.
b) Additional fees will be payable in the event that any of the following are required to complete any work:
i. any investigation, inquiry, or research beyond that for a normal routine translation required as a result of ambiguities in the item(s) to be translated, or if preparation for or completion of that project takes significantly more time than initially anticipated;
ii. additional services required because the Client has made changes in the item(s) to be translated or to the process after confirmation of the order; and
iii. changes to a translated or revised text not required for accuracy, but requested by the Client after delivery, because of the Client’s preferences as to style or vocabulary.
iv. any translation or similar service requiring completion under greater urgency than the deadline stipulated in the initial quotation details, or an interpreting service provided outside of regular office hours.
c) All out-of-pocket travel expenses such as parking, public transport and motor vehicle travel will be charged at cost. Mileage will be charged at the official kilometre rate issued by the IRD, applicable to the vehicle used for the purpose. Travel time may be charged at any rate agreed. Travel and accommodation related to assignments conducted out of Auckland will be arranged and paid for by the Client.
d) The Client shall reimburse the Provider for necessary expenses incurred by the Provider that are not a normal part of routine translation, or revision, such as urgent or overnight document delivery services requested by the Client, long distance telephone expenses to clarify document ambiguity, or verification services contracted to third parties.
e) Payment shall be made prior to commencement of a project or interpreting service, and in exceptional cases, no later than immediately upon delivery or completion of that project or service. Where the anticipated account will exceed $1000 and where payment is not required prior to commencement, a non-refundable advance payment of 50% of the anticipated fee may be required. Credit terms may be agreed in writing, in which case payment shall be made within 15 days of the invoice date. For new Clients seeking credit terms, a non-refundable advance payment of 50% of the anticipated fee may be required. Any payments for fees or additional costs not received by the Provider by due the date will be deemed late and interest at the provider's overdraft rate plus 5% per annum may be charged. The Client shall also pay all the Provider’s costs in collecting late payments due from the Client, including all legal fees (on a solicitor-client basis).

6. DELIVERY AND CANCELLATION 
a) Delivery of translations shall be in the form and at the time agreed. Notwithstanding, time shall not be of the essence. 
b) If the Client cancels or withdraws any portion of an item to be translated or revised prior to completion by the Provider, then the Client shall pay the Provider the portion of the fee agreed for the complete job represented by the portion of total text translated or revised, but in any event not less than 50% of the fee.  
c) Where the Client does not attend an agreed interpreting assignment or other appointment, the full fee for that appointment will be payable.
d) If an interpreting assignment or other appointment is cancelled by the Client with less than 72 hours’ notice to the Provider, 50% of the anticipated fee for the assignment or appointment will be charged (or reimbursed, in the event that payment was made in advance), together with any expenses already incurred. If an interpreting assignment or other appointment is cancelled by the Client with less than 24 hours’ notice to the Provider, 100% of the anticipated fee for the assignment or appointment will be charged together with any expenses already incurred.

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Auckland, New Zealand | +64 21 117 0183 | info@eurolinguist.net